Question - answer
In this section we have answered all frequently asked questions.
If you still have questions, you can call or write to us in the chat room
If you still have questions, you can call or write to us in the chat room
Shawl - is a medium-density down product, usually with a cotton or viscose thread in the base. The shape is square. Optimally combines openwork and warming properties. In addition to the natural color, can be dyed.
Warm shawl - a dense down product with a blind knitted middle and an openwork border. The warmest type of shawl because of the large amount of down. It has a natural color - gray, brown or white.
Openwork shawl - The famous thin, almost weightless square shawl. It is distinguished by its delicate openwork knitting. The basis is viscose or silk thread. Openwork shawls are most often bought as a gift abroad as a Russian souvenir. The Openwork shawl must go through the wedding ring!
Scarf - a rectangular-shaped product. It comes in different densities and openwork - thin and openwork like a openwork, dense and fluffy, almost like a shawl, or medium thickness like a shawl.
You can read more about the differences between down products here
Warm shawl - a dense down product with a blind knitted middle and an openwork border. The warmest type of shawl because of the large amount of down. It has a natural color - gray, brown or white.
Openwork shawl - The famous thin, almost weightless square shawl. It is distinguished by its delicate openwork knitting. The basis is viscose or silk thread. Openwork shawls are most often bought as a gift abroad as a Russian souvenir. The Openwork shawl must go through the wedding ring!
Scarf - a rectangular-shaped product. It comes in different densities and openwork - thin and openwork like a openwork, dense and fluffy, almost like a shawl, or medium thickness like a shawl.
You can read more about the differences between down products here
A real down shawl cannot consist of 100% down. In order for the product to hold its shape and simply not "fall apart", it needs a warp yarn, the share of which is no more than 20%
Originally, the natural color of goat down is milky beige (ecru). In our online store there are down products both bleached, such as wedding cobwebs, and products of natural color. This information is indicated in the card of each product.
A real down shawl is a product created from the down of local goats and preserving the traditions of the folk down-knitting craft. Initially, such a shawl was considered a luxury and was traditionally dressy white in color. Now, in the era of availability of these products, as well as progress in the field of dyeing, we can create colored down products without losing their qualities. Thus, the down shawl becomes a fashionable, versatile and practical product.
Thanks to quality dyes and dyeing technology, we guarantee that our down products will not spoil your clothes and will not lose their color during use and washing.
Each product is a unique work of manual labor. Goat down of natural color can have different shade, different from the photo. The same result is obtained by dyeing, as we are not a production, but a small family store.
Goat down is hypoalegrenic - it does not cause irritation to either adults or very young children. Thanks to their healing and soothing properties, down shawls and shawls are used as baby carriage blankets. And mittens and socks gently warm without causing allergies.
The shawl is prickly because of the lint (coarse hairs) left in the shawl. This is normal, especially for tightly knitted items. In the finest cobwebs, the hairs fall out during the knitting process because of the openwork.
What to do? Wear the shawl more often. Literally in a month the remaining pluck will fall out, and the shawl will fluff up and become even softer and more delicate.
What to do? Wear the shawl more often. Literally in a month the remaining pluck will fall out, and the shawl will fluff up and become even softer and more delicate.
After the cold season, the product must be washed and put away.
Washing is allowed only in warm water, using special means. Drying in straightened form or on a hoop.
Storage neatly folded with moth repellent. Ideally in a 3 liter jar or wooden chest. Read more here
For customers who have purchased a down product from our store, we provide FREE washing and drying. For others such service will cost 20 euro.
Washing is allowed only in warm water, using special means. Drying in straightened form or on a hoop.
Storage neatly folded with moth repellent. Ideally in a 3 liter jar or wooden chest. Read more here
For customers who have purchased a down product from our store, we provide FREE washing and drying. For others such service will cost 20 euro.
The best place to store a handkerchief is a 3-liter jar. To do this, roll up the shawl in a tight roll and put it in the jar with a kapron lid. To store large down shawls use a wooden chest or a bag of natural fabric. Do not forget to put moth repellent.
Read more about storage methods here.
Read more about storage methods here.
We recommend only hand washing in barely warm water with special products for wool. Do not wring or twist the product. Read more about washing and the consequences of improper care here
Our store is a family store. Only our family is involved in the process of production and sale of down products. There are no middlemen, we regulate the prices ourselves. We do not have warehouses, stores and showroom, and work only at home, which helps to keep the price at this level.
Yes, we pack each product in a free gift box with our logo. In addition, we provide care instructions. On request, to keep the intrigue of the gift, we can wrap the down product in kraft paper.
Yes, by prepayment. We will pack the item in a gift box, sign the card if necessary, and agree on the final look of the gift before sending it by courier or mail
Exchanges and returns are made within 30 days from the date of purchase. Provided that the returned product has fully retained its trade dress; i.e. all labels, tags, stickers, boxes, packaging and accessories have been retained.
The quality of our products is high. Before sending, we try to minimize possible controversial cases and agree on the color, size, drawing of the product. Send his photo to any convenient messenger and answer any questions.
If for any reason our product does not suit you after delivery, we are ready to exchange it for another or return money. In this case, the customer pays for the return shipment.
If for any reason our product does not suit you after delivery, we are ready to exchange it for another or return money. In this case, the customer pays for the return shipment.
We make our products to order in accordance with the regulations of the down-coat industry and only on the basis of the finished products of our shop. This means that we can change the size and color of the future product, as well as repeat a drawing from our catalog. The cost and production time will be calculated individually.
The permitted difference is 5-10 cm. This is due to the fact that the special down yarn of the goat down is very elastic and stretchable. There is a real product size, it is measured when the product is stretched on a special square frame. After the down shawl is removed from the special frame, the down shawl shrinks and acquires a natural size. Read more about the method of measuring the size of the down shawl here.
